Introduction

At Tiffany Luck, operated by Win Vision N.V. (the data controller), we take your privacy seriously. This Privacy Policy explains how we collect, use, share and protect your personal data throughout your relationship with us. By using our services, you acknowledge the practices described below.

When You Register

When you create an account with Tiffany Luck, we collect personal information such as your full name, date of birth, email address, username and chosen password. We need this information to open and administer your account, confirm that you are of legal gambling age, and establish your identity as a unique user on our platform. This data is held by Win Vision N.V. as data controller and is used only for the purposes described in this policy.

When You Deposit and Withdraw

To process payments, we collect financial information including your chosen payment method details, transaction amounts and payment history. We support a range of deposit and withdrawal methods — including VISA, Mastercard, bank transfer, Bitcoin, Tether, Litecoin, Skrill, Apple Pay and Google Pay — and share the minimum necessary data with our payment service providers to complete transactions securely. This data is required to fulfil our contractual obligation to you and to comply with financial regulations. Payment providers act as data processors on our behalf and are bound by appropriate data protection agreements.

When We Verify Your Identity

We are required by law to verify the identity and age of our players. During this process, we may collect copies of official identification documents, proof of address and, where applicable, source-of-funds documentation. This information is shared with third-party identity verification and anti-money-laundering (AML) services for the sole purpose of completing checks required under applicable law. Where we are legally obliged to do so, we may also disclose relevant data to regulatory authorities or law-enforcement agencies.

While You Play

During your time on Tiffany Luck, we collect data about your gaming activity, session times, device information, IP address and browsing behaviour on our platform. We use this data to personalise your experience, detect fraudulent activity, uphold our responsible gambling obligations and improve our services. If you set responsible gambling limits or request a self-exclusion, we retain records of those preferences to honour your choices effectively. We do not sell your gaming data to third parties for marketing purposes.

When You Close Your Account

If you choose to close your account, we will cease active processing of your personal data for marketing and personalisation purposes. However, we are required by law to retain certain records — including identity documents, transaction history and AML records — for defined periods after account closure. This retention is necessary to comply with our legal and regulatory obligations. Once those obligations are satisfied, your data will be securely deleted or anonymised.

Your Rights, Data Retention and Cookies

You have the right to access the personal data we hold about you, to request correction of inaccurate information, and to request deletion of your data where no legal retention obligation applies. You may also object to certain types of processing or request that we restrict how we use your data. To exercise any of these rights, please contact our support team via the details provided on our website.

Please be aware that we cannot delete data we are legally required to retain, such as transaction records and identity verification files.

We use cookies and similar tracking technologies on our platform to ensure it functions correctly, to remember your preferences and to analyse usage patterns. You can manage your cookie preferences through your browser settings. Some cookies are strictly necessary for the site to operate; others are optional and used only with your consent.

If you have any questions about this Privacy Policy or the way we handle your personal data, please reach out to our customer support team. We are committed to handling your information with care and transparency.